Since 01.03.2013 passenger rights in bus and coach transport are valid under Regulation VO 181/2011 of the European Parliament and the European Council.
This Regulation lays down rules for bus and coach transport applicable to regular passenger services operating within the EU for a distance of 250 km or more.
Some of the provisions apply to all transport services, including shorter distance services.
For example, the Regulation contains passengers 'rights in the event of accidents, in particular compensation and assistance under such special rights for persons with reduced mobility,
or passengers' obligation to provide information in the event of cancellations or delays, or any refunds thereon.
Information on online dispute resolution pursuant to Art. 14 para. 1 ODR-VO can be found at
The arbitration board for disputes of passengers of motor lines with the transport company
(according to Art 28 of EU Regulation No. 181/2011) is the
Independent Agency for Passenger and Passenger Rights (apf)
Passengers who disagree with the decision of the company can contact the apf in Austria.
Please submit your documents by means of a complaint form at www.passagier.at.
If the electronic transmission is not possible for you, please send the documents by post to:
Passenger and Passenger Rights Agency, Railway Department
Left Vienna line 4/1/6
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Dr. Richard - your professional partner for bus rental!
Professional and service oriented staff will help you to plan your bus trip. Discover cities and visit famous landmarks. Enjoy the amazing view of inspiring nature in your first class seat. Travel is always in season. It is the perfect moment for short vacations, city breaks or planned escapes. Europe offers great destinations with its landscapes and cities. Waiting to be seen and discovered. You want to rent a bus? Dr. Richard is your right partner! As the largest private bus company in the german speaking countries we offer modern buses with high standards. So that we can make every trip safe and convenient for you. Your bus journey can be an memorable experience!
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Dr. Richard Group through the ages
Dr. Richard Group is the second largest bus company in Austria after the ÖBB subsidiary Postbus GmbH and the largest owner operated bus company in the german speaking countries. A leader in its markets in all matters relating to public transport and coach services. Mobility is a growing market as the share of public transport in overall mobility is increasing. The Dr. Richard Group is prepared to take advantage of these growth opportunities.
This growth will be accompanied by technological changes in the field of vehicle and drive technology. For example the Dr. Richard Group is already intensively testing battery powered city buses and is preparing to be able to refuel hydrogen powered vehicles in the new generation bus garages and depots.
For the Dr. Richard Group the employees will continue to be essential.
The highly qualified and motivated employees in all fields of activity are the force that will enable the Dr. Richard Group to successfully meet all challenges in the future.